Upcoming Event
Tuesday, May 5 2026
6:30–9:00 pm
Business of Design
Accounts & Client Services
Tuesday, May 5 2026
6:30–9:00 pm
Business of Design
Accounts & Client Services
Part 2 Accounts & Client Services -The Relationship Layer
Every creative breakthrough has a relationship behind it. Account and client services leaders carry something that rarely gets named: the invisible labor of keeping clients confident, briefs honest, and teams protected. This session explores what it actually takes to build trust, navigate conflict, and make space for ambitious work — without burning yourself or the client down in the process.
Speakers will be announced.
Business of Design is a three part, intimate roundtable series spotlighting the people who make great creative work possible but rarely get the spotlight.
Design is often celebrated through craft and creative vision. But behind every successful studio, agency, or in-house team is a group of operators, strategists, and leaders quietly holding the system together. Client services managing trust and expectations. Strategists shaping clarity and direction. Operations, finance, and HR building the conditions for sustainable work.
This series reframes “business” not as the enemy of creativity, but as its infrastructure.
Each session brings together experienced practitioners in a specific discipline for an honest, peer level conversation about what actually happens behind the scenes. Shared lessons and an open Q&A exchange with the audience.
Capped at 50 attendees, the goal is intimacy, candor, and usefulness. This is not about inspiration quotes. It’s about how the work actually gets done.
Event Series: Fresh Dialogue
These events are critical discussions that focus on current events, issues of cultural relevance and emerging topics in the world of design.
Schedule
- 6:30 pm Doors open & Check-in
- 7:00 pm Event begins
- 8:30 pm Event ends
Tickets
- Non-Members $55.00
- AIGA Members $45.00
- AIGA Member - 3-part series $110.00
- Non-Member - 3-part series $135.00
About WTC
Driving Manhattan’s Chinatown towards a future where tradition meets innovation, Welcome to Chinatown‘s mission is to bolster local businesses and entrepreneurs and forge connections within and across the community.
Panel
Stephanie Primus
Born and raised in Miami, Stephanie brings deep experience across both the LATAM and North American markets. She has worked across the client side, global agencies, and independent agencies, giving her a 360° view of how brands are built, scaled, and transformed. She is currently a Managing Director at Beardwood, where she partners with companies to solve complex brand and business challenges with clarity and precision. She does her best work in high-trust, high-performing environments where the bar is high and the impact is real. She is rarely surprised—and more often than not, already a few steps ahead of the challenges teams are facing.